We know how important your home is to you and your family. Flood damage can be overwhelming. Let us help you tackle what seems like the impossible with our flood restoration and rehab services.
FLOOD AND WATER DAMAGE RESTORATION, REPAIR & REHAB
water damage is one of the most common and potentially destructive problems you can face as a homeowner. If not taken care of immediately, excess water in your home can promote electrical hazards, cause expensive damage to your home’s structure and furnishings, and can even lead to the growth of hazardous mold. When the worst happens, call the experts!
With rapid response, your floors, walls, and priceless possessions can often be preserved and restored. From start to finish, we’re with you at every step, until the last piece of furniture has been put back in place and you’re safely back in your home made sound again.
What to do if you're in the middle of a flood or loss
- Damage from water and bacteria growth can begin within hours. Call for professional help.
- Remove as much water as possible by mopping and blotting.
- Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing wall-to-wall carpet
- Lift draperies off the floor, loop through a coat hanger and place the hanger on the drapery rod
- Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs
- Move photos, painting and art objects to a safe, dry location
- Keep books on shelves. Pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying
- Open drawers, closets and cabinet doors to enhance drying
What not to do
- Do not enter a room with standing water until electricity has been turned off
- Do not use a regular household vacuum to remove water
- Do not lift tacked-down carpet without professional help
- Do not use electrical appliances while on wet carpet or flooring
- Do not disturb visible mold
- Do not remove books from shelves
FREQUENTLY ASKED QUESTIONS
Click on a question below to view the answer.
How long will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
Will turning up the heat help dry things out?
Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the drying process.
Do I need to move out of my property during this process?
If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. Here are several things to consider. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision to make sure no children play with it. Air movers and dehumidifiers will create noise and make your property drafty for a few days. It is important that the equipment remains on, so if the noise is disruptive to you, you might want to consider an alternate place to stay.
My wood floors are wet and buckling. Will they have to be replaced?
Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers that enable us to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take up to three weeks or longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.
What about my wet furniture?
The extent of damage and the construction of the furniture will determine if your furniture can be restored. Your furniture must be dried before damage can be adequately assessed. Nonsalvageable furniture will be documented for you, and if any items need to be discarded, a customer release form will need to be signed.
Can my carpet be restored or will it have to be replaced?
A few reasons your carpet may not be salvageable:
- Delamination (occurs when the backing separates from the carpet fiber)
- Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet)
- Permanent stains
- Carpet covers wood flooring (to salvage the wood flooring)
- Sewage contamination
What’s that smell?
It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the drying building materials, or dormant spill and accident areas. Do not confuse these normal odors with the odor of mold. As the drying process continues and humidity levels drop, you’ll notice these odors disappearing on their own. Deodorizers are often used to minimize these effects as well.
Why is mold a problem?
Many people aren’t aware that mold can cause serious structural damage to homes and businesses, which, if left undetected, can cause a property to lose value and/or require significant repairs. And if you have ever suffered from allergies, exposure to molds can often cause nasal stuffiness, eye irritation, wheezing, skin irritation or even more severe reactions.
How can I tell if I have mold?
If you see mold growth or water stains, a mold test can help identify related microbial activity. You can also look for areas where water leakage has occurred, such as roofs, pipes, ceilings or walls. Musty smells may also indicate the presence of mold.
What can I do to prevent the growth of mold in my home?
The most effective means to keep mold in check include keeping the humidity level of your home at 40–60 percent, using an air conditioner and/or dehumidifier during humid months and in damp spaces like basements, and always utilizing exhaust fans in bathrooms and kitchens, along with dryer vents outside your home. Lastly, if there are leaks in your roof, walls or plumbing, it is important to repair them as soon as possible.
Some molds have the reputation of being more dangerous than others. Is identifying the mold important?
Sometimes you will hear terms like “toxic mold” and “black mold” used to refer to molds. While identifying the type of fungus or mold may be interesting, it doesn’t affect the course of action. If mold is present, the CDC has strongly recommended that it be removed, no matter the type.